How to: Export your data from Lima

Option #1 (preferred): Use the Lima app on your computer

If your Lima is functional, the best way to export your files from Lima is to use the Lima app on your computer.

1. Make sure all your Lima devices are connected to your router and functional

2. Launch the Lima app on your computer.

If you don’t have the app installed on your computer anymore, you can download the last version here.

3. Browse your files in the Lima drive and make sure they are all accessible.

  • On Windows, the Lima drive is available under the My Computer view. It uses drive letter L:\ by default.

  • On Mac, the Lima drive is accessible directly from your Desktop.

If some of your files are greyed out and stay so after 1h, we recommend trying to export your files by using Option #2 below.

4. Copy all the files in the Lima drive to another location

Files can be copied either to your computer, either to another USB drive. Just make sure you have enough space available to store them at the destination.

Option #2: Decrypt the USB hard drive connected to your Lima

If your Lima product is not functional or if you cannot access your files on a computer by using the Lima app as described in Option #1 above, you have the option to extract your files directly from the USB hard drive connected to your Lima device.

Because Lima encrypts the data stored on your USB hard drive, you’ll need the Lima Decrypt Tool to do so.

Note that the decrypt tool only works on the following platforms:

  • Windows: version 8 and 10.

  • MacOS: version 10.10 (Yosemite) and above

The tool is also available on Linux for experimental use.

Here’s how to proceed:

1. Disconnect the USB drive from your Lima device

If you have several Lima devices including at least one Lima Ultra, try exporting your files from the USB hard drive attached to your Lima Ultra first.

If your Lima is still connected to power, use the following process to disconnect your USB drive:

  1. Disconnect your Lima device from the network

  2. Wait 2 minutes

  3. Unplug the power plug of your Lima device

  4. Unplug the USB drive attached to your Lima device

2. Download the Decrypt tool on your computer:

Here are the download links:

3. Run the Decrypt tool and follow the instructions.

Among other things, you’ll be asked to plug the USB drive you want to decrypt to your computer

4. Your files will then be readable directly from the USB drive you’ve decrypted.

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